privacy-policy
PRIVACY POLICY
Effective Date: April 20, 2026
At TheMagicalFrame, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, upload photos, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. WHO WE ARE
This website is operated by HERO MAGIC LIMITED , trading as TheMagicalFrame.
If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:
Email: support@themagicalframe.com
2. INFORMATION WE COLLECT
We may collect the following categories of personal information:
a) Information You Provide to Us
When you place an order, contact us, or use our services, you may provide:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment-related details
- Photos, names, and other content you upload for customization
- Any messages, comments, or support requests you send us
b) Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages viewed and time spent on site
- Referring website
- Cookies and similar tracking technologies
c) Order and Account Information
We may collect information related to:
- Products purchased
- Order history
- Cart activity
- Account login details, if you create an account
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill your orders
- Create and personalize your artwork
- Send preview/proof emails for approval
- Communicate with you about your order
- Provide customer support
- Process payments
- Deliver products and updates
- Improve our website, services, and customer experience
- Prevent fraud, abuse, and unauthorized transactions
- Send promotional emails and offers, where permitted by law
4. CUSTOM PHOTOS AND PERSONALIZED CONTENT
Because TheMagicalFrame sells personalized products, we may collect and use the photos, names, and other content you upload to create your custom design.
By uploading content to our website, you confirm that:
- You own the content or have permission to use it
- The content does not violate any law or third-party rights
- You authorize us to use that content solely for fulfilling your order, customer service, and related operational purposes
We do not claim ownership of your uploaded content.
5. PAYMENT INFORMATION
Payments on our store may be processed by third-party payment providers. We do not store your full payment card details on our own servers unless explicitly stated.
Your payment information is processed securely by our payment processors in accordance with their own privacy and security practices.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Analyze traffic and performance
- Improve marketing and advertising effectiveness
- Support cart and checkout functionality
You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
7. HOW WE SHARE YOUR INFORMATION
We may share your information with trusted third parties only when necessary, including:
- Payment processors
- Shipping and delivery partners
- Print, production, or fulfillment partners
- Email and customer support platforms
- Website hosting and e-commerce service providers
- Analytics and advertising partners
- Legal or regulatory authorities when required by law
We do not sell your personal information in the traditional sense.
8. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or opt in to receive promotions, we may send you marketing emails about new products, offers, or updates.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us at [Support Email].
9. DATA RETENTION
We retain your information for as long as necessary to:
- Fulfill your order
- Provide support
- Maintain business records
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce our agreements
Uploaded photos and personalization content may be retained for operational, proofing, reprint, customer support, and recordkeeping purposes, unless a longer retention period is required by law.
10. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. YOUR RIGHTS
Depending on your location, you may have rights regarding your personal data, including the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your data
To exercise any of these rights, please contact us at [Support Email].
12. INTERNATIONAL DATA TRANSFERS
Your information may be processed in countries other than your own, including where our service providers, fulfillment partners, or support teams operate.
When we transfer personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place, as required by applicable law.
13. CHILDREN’S PRIVACY
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
14. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use third-party tools and integrations. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
15. SHOPIFY AND E-COMMERCE PLATFORMS
If our store is hosted on an e-commerce platform such as Shopify, that platform may collect, process, and store your information in accordance with its own privacy practices to support store functionality, checkout, payments, analytics, and related services.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.
17. CONTACT US
If you have questions, requests, or concerns about this Privacy Policy or your personal information, please contact us at:
HERO MAGIC LIMITED
Email: support@themagicalframe.com