SHIPPING POLICY

OVERVIEW

This Shipping Policy outlines how orders are processed, shipped, and delivered by  TheMagicalFrame.

Please read this policy carefully before placing an order to understand our shipping timelines and processes.

ORDER PROCESSING TIME

All orders are custom-made and personalized, which means additional processing time is required.

  • Design creation: 1–3 business days
  • Proof/preview (if applicable): sent via email
  • Production time (after approval): 1–2 business days

SHIPPING TIMES

Shipping time begins after production is completed.

Estimated delivery times:

  • United Kingdom: 3–7 business days
  • United States & Europe: 5–10 business days
  • International: 7–15 business days

Delivery times are estimates and may vary depending on location and courier.

SHIPPING COSTS

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free shipping promotions
  • Discounted shipping offers

ORDER TRACKING

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

You can track your order at any time using the provided tracking link.

CUSTOMS, DUTIES & TAXES

For international orders:

  • Customs fees, import duties, and taxes may apply
  • These charges are the responsibility of the customer
  • We are not responsible for delays caused by customs

INCORRECT ADDRESS

Please ensure your shipping address is correct before placing your order.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • If you notice an error, contact us immediately at support@themagicalframe.com

DELAYS & SERVICE INTERRUPTIONS

While we strive to deliver on time, delays may occur due to factors beyond our control, including:

  • High order volume
  • Courier delays
  • Customs processing
  • Weather or external disruptions

In such cases, we appreciate your patience and understanding.

LOST OR STOLEN PACKAGES

If your package is marked as delivered but you have not received it:

  • Please check with neighbors or your local courier
  • Contact us, and we will assist you in resolving the issue

We are not responsible for lost or stolen packages confirmed as delivered, but we will always try to help.

RETURN ADDRESS:


30 N Gould St Ste N
Sheridan, WY 82801

DAMAGED ITEMS

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging

We will arrange a replacement or solution as quickly as possible.

SPLIT SHIPMENTS

In some cases, items in your order may be shipped separately depending on production or logistics.

CONTACT US

For any shipping-related questions, please contact:

Email: support@themagicalframe.com